If you want to return your order, do not hesitate to contact our team via the mail assigned to the store.
Domestic Return: (Saudi Arabia)
We will return your order if it is in its original condition and has not been opened within 3 working days from the date you received the order, and we would like to confirm that it is to protect the health of our customers and in accordance with the laws in the Kingdom of Saudi Arabia, food products such as coffee beans and the like cannot be returned or exchanged.
International returns:
For returns from outside the Kingdom of Saudi Arabia, we will make sure to return your order if it is in its original condition and has not been opened within 3 working days from the date you received the order, and we would like to confirm that you will need to return your order via courier from you. We would also like to emphasize that to protect the health of our customers and in implementation of the laws in the Kingdom of Saudi Arabia and international laws, food products such as coffee beans and the like cannot be returned or exchanged. To reship your order please follow the instructions below:
- Send an email to with the order number and details of the products you wish to return.
- After our team confirms the return address, pack the products and invoice into a bag or box.
- In the air freight invoice, make sure to include the invoice number with the phrase “Re-shipment to Saudi Arabia” and mail the returned products using the carrier of your choice.
- After the mail has been shipped, send a copy of the airfreight invoice to ***, and add the order number.
Refund
For products purchased at full price with a credit card in the Kingdom of Saudi Arabia, we will return the refund within 48 hours of receiving the products, and it may take 5 to 7 days for you to receive the refund, depending on how long your bank transactions take.
For international orders, discount products, and orders with cash on delivery or payment with TAPI or Tamara, refunds will be given in the form of REIT shopping vouchers only after the products have been accepted.
substitution
If you wish to exchange any of the products you have purchased, the best way to do so is to return the order through the above process and place a new one.
Note: In the event that the defect or error is from us, we apologize in advance for this error and compensate for that, Rhett Store will take care of the shipping costs and product replacement for free.
We thank you for your trust and strive to serve you with the best service that suits you.